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Jobs at CRDB Bank PLC

Jobs at CRDB Bank PLC

Job Vacancies at CRDB Bank PLC 2023 CRDB Bank Plc is an African bank and a leading Financial Services Provider in Tanzania with current presence in Tanzania and Burundi, East Africa.


Vacancies at Precision Air Services Plc


Job Tittle: Manager Merchant Support

JOB REPORTING TO: Senior Manager Acquiring Business


Provide support to merchant sales team and after sales support ensuring delivery of quality service while enhancing customer experience through Point-of-Sale devices, QR codes and e-commerce business.


Support the Merchant sales team to process POS transaction deposits and revenue

Providing service support to the sales team by ensuring all POS terminal, QR codes functionalities, and e-commerce requests are promptly actioned

To provide after-sales support to merchants including resolve customer queries received from the sales team, merchants, and branches within specified SLA

to control the acquisition, distribution, and availability of consumables to Merchants

to serve as the team’s leader for a variety of Card business Channels initiatives

To ensure compliance with CRDB, BOT, and card schemes operational standards and policy, coordination of the merchant screening process and verification of the supporting papers for the merchant is required.

To liaise with branch and channel support on Merchant account opening

To liaise with branch and channel support on daily reconciliation of POS transactions

To identify, profile and report operational risk incidents related to merchant business activities

To pursue continued improvement in personal development by participating in the development programs and training


University Degree/Advanced Diploma in Business Administration, Banking, or Information Technology

A minimum of five years of experience in Card operations and POS device operations

Business understanding of Banking operations, card products, customer service and merchant acquisition procedures and analytics

Enhancing teamwork, mentoring, effective communication, putting the needs of the customer first, formal presentation, planning, and organization.

knowledge of banking operations and risk management from a business perspective

knowledge about computers

Timing and collaboration



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