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Application Administrator CBS(Fixed Term – 2years) (1 Position(s)

Application Administrator CBS(Fixed Term – 2years) (1 Position(s)

Job Location : Head Office, Hq

Job Purpose: Support Core Banking Systems and be responsible for maintenance of Level 2 support of back-end Core Banking Application systems.

Support End Of day (EOD) operators and coordinating Level 3 support issues of all back-end Core Banking Application systems with offshore support teams for proactive and active support.

Main Responsibilities:

  • Work at the application layer while supporting Core Banking applications. Systems like Flexcube, check clearing, SWIFT, TISS, Opics, etc. are among them.
  • The department’s developers who report to the Solutions/Products Design & Architect department will assist all internal produced applications, with the exception of Level 2 difficulties.
  • Responsible for support of EOD/EOM batches.
  • Responsible for UAT on testing of Applications changes.
  • Support of day-by-day operations & performance of Core Banking System (CBS)
  • To guarantee that CBS is accessible to users on time, manage the efficient and successful running of End of Cycle (EOC) operations (EOD, EOM, EOY).
  • Technical assistance from the Service Desk for CBS inquiries and occurrences (Live, Data ware Housing, UAT, Report)
  • upgrading to third level of assistance (OFSS – Onsite & i-Support)
  • comments and follow-up on incidents reported to the OFSS.
  • Participate in OFSS i- Support’s weekly (Friday) teleconference sessions for status updates.
  • Core Banking system-related inquiries and issues are supported by a customer call center’s second level of support.
  • Each CBS and EOC incident that occurs in the section should be reported to the Service Desk.
  • Give the Senior Manager updates.
  • Send a report each month to the senior manager.
  • Attend weekly staff meetings to resolve problems and execute initiatives for ongoing improvement.
  • For all back-end Core Banking Application systems, collaborating closely with the vendor’s Level 3 support team (e.g. OFSS resources and internal Consultants if any).
  • Resolve incidents that have been elevated to Service Manager from Level 1-Service Desk.
  • Before raising an incident from level 1 to a higher level, analyze it (OFSS and internal Consultants).
  • checking all patches and incident fixes offered by the system vendor.
  • Run the mock simulation at the end of the month and the end of the year, and then deliver reports.
  • bolster the Core Banking Upgrade/Replacement Project.

Knowledge and Skills:

  • Detailed knowledge of the setting of the key application products
  • Knowledge and experience are supported by ICT systems.
  • Flexcube, SWIFT, TACH, Opics, network, desktop support, etc. are just a few examples of the many IT skills that exist today.
  • Be a team player who inspires and informs your teammates.
  • Knowledge of ICT Service Management
  • Excellent communication skills with higher level support teams and internal customers

Qualifications and Experience:

  • A bachelor’s degree in computer science or a related field, or its equivalent, from an accredited university
  • 2 years or more of experience providing ICT services
  • An extra benefit is ITILv3 accreditation for ICT service management.

NMB Bank Plc is committed to creating a diverse environment and is proud to be an equal opportunity employer

Job opening date : 24-Jan-2023

Job closing date : 07-Feb-2023


Application Administrator CBS(Fixed Term – 2years) (1 Position(s)

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