Application Administrator CBS(Fixed Term – 2years) (1 Position(s)

Application Administrator CBS(Fixed Term – 2years) (1 Position(s)

Job Location : Head Office, Hq

Job Purpose: Support Core Banking Systems and be responsible for maintenance of Level 2 support of back-end Core Banking Application systems.

Support End Of day (EOD) operators and coordinating Level 3 support issues of all back-end Core Banking Application systems with offshore support teams for proactive and active support.

Main Responsibilities:

• Work at the application layer while supporting Core Banking applications. Systems like Flexcube, check clearing, SWIFT, TISS, Opics, etc. are among them.

• The department’s developers who report to the Solutions/Products Design & Architect department will assist all internal produced applications, with the exception of Level 2 difficulties.

• Responsible for support of EOD/EOM batches.

• Responsible for UAT on testing of Applications changes.

• Support of day-by-day operations & performance of Core Banking System (CBS)

• To guarantee that CBS is accessible to users on time, manage the efficient and successful running of End of Cycle (EOC) operations (EOD, EOM, EOY).

• Technical assistance from the Service Desk for CBS inquiries and occurrences (Live, Data ware Housing, UAT, Report)

• upgrading to third level of assistance (OFSS – Onsite & i-Support)

• comments and follow-up on incidents reported to the OFSS.

• Participate in OFSS i- Support’s weekly (Friday) teleconference sessions for status updates.

• Core Banking system-related inquiries and issues are supported by a customer call center’s second level of support.

• Each CBS and EOC incident that occurs in the section should be reported to the Service Desk.

• Give the Senior Manager updates.

• Send a report each month to the senior manager.

• Attend weekly staff meetings to resolve problems and execute initiatives for ongoing improvement.

• For all back-end Core Banking Application systems, collaborating closely with the vendor’s Level 3 support team (e.g. OFSS resources and internal Consultants if any).

• Resolve incidents that have been elevated to Service Manager from Level 1-Service Desk.

• Before raising an incident from level 1 to a higher level, analyze it (OFSS and internal Consultants).

• checking all patches and incident fixes offered by the system vendor.

• Run the mock simulation at the end of the month and the end of the year, and then deliver reports.

• bolster the Core Banking Upgrade/Replacement Project.

Knowledge and Skills:

• Detailed knowledge of the setting of the key application products

• Knowledge and experience are supported by ICT systems.

• Flexcube, SWIFT, TACH, Opics, network, desktop support, etc. are just a few examples of the many IT skills that exist today.

• Be a team player who inspires and informs your teammates.

• Knowledge of ICT Service Management

• Excellent communication skills with higher level support teams and internal customers

Qualifications and Experience:

• A bachelor’s degree in computer science or a related field, or its equivalent, from an accredited university

• 2 years or more of experience providing ICT services

• An extra benefit is ITILv3 accreditation for ICT service management.

NMB Bank Plc is committed to creating a diverse environment and is proud to be an equal opportunity employer

Job opening date : 24-Jan-2023

Job closing date : 07-Feb-2023

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Application Administrator CBS(Fixed Term – 2years) (1 Position(s)

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