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New Job Vacancies at Emirates Leisure Retail in zanzibar Tanzania

New Job Vacancies at Emirates


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Emirates Leisure Retail (ELR), a subsidiary of the high profile Emirates Group, owns and operates a wide-ranging portfolio of restaurants, cafés and bars between their Head Office in the UAE and Australia.

ELR formerly belonged to the MMI group, which over the course of a century built substantial enterprises in trade, travel, IT, business services, retail leisure, and alcoholic beverages. Emirates Leisure Retail is the new limited liability company that was formed in 2007 after the group’s leisure operations were sold off. Over 280 locations, including more than 70 in 13 domestic and international airports, are operated by models ranging from franchise to own brand, all of which are created to provide a luxury experience at a low price with concepts that are available around-the-clock.

Key brands operated by ELR include Costa Coffee, Hudsons Coffee, Pret A Manger, The Kitchen by Wolfgang Puck, Giraffe, Left Bank, as well as bespoke, world first and global award winning concepts including Coopers Alehouse, Jack’s Bar & Grill, Heineken Lounge and The Draft Hous.

ELR is a very successful business that is expanding quickly thanks to the power of its brands and the creativity, dedication, and brilliance of its employees.

Visit the website at www.emiratesleisureretail.com.

Food & Beverage Manager

Job Purpose

Maintaining and/or increasing turnover, profitability, gross margins, labor ratios, and all other costs while actively maintaining and/or improving the smooth operation of Spice Bar and other F&B outlets to give the best standards of service.

Key Position Accountabilities

The job holder is accountable for, among other things, the following:

  • to uphold the ELRZ Brands while providing clients with unmatched levels of product, service, and quality.
  • To continue working successfully with our hotel partners, especially maintaining open lines of communication between F&B
  • Support operations management in its accountability and responsibility for the outlets’ profit and loss.
  • In accordance with the business’s growth plans, to manage and develop the team by providing training as needed, conducting performance reviews, and managing employee relations.
  • Together with the Marketing & Ops teams, create sales and marketing activities that will increase revenue through successful brand development, the creation of new products, and the promotion of product range and brand identity.
  • To help with proactive and timely decision-making, review and share financial information.
  • In order to ensure that internal control systems and audit standards are followed, assist operations and inventory management with monthly stocktakes and analyze results and deviations with the appropriate departments.
  • Keep up with market trends and share or incorporate knowledge to make sure the company stays up to date.
  • Encourage staff members on performance-related issues and endeavor to create a space that is encouraging and team-oriented.
  • Make sure that all food and beverage operations and kitchens adhere to all legal requirements for health and licensing.
  • carry out additional tasks as directed by the line manager.

Selection Criteria



  • 4 or more years of experience working in the F&B sector
  • 2 years or more in a managerial position working in the food and beverage industry
  • A track record of delivering operations and services of the highest caliber
  • Strong entrepreneurial skills and ability to drive topline revenues
  • Ability to effectively communicate with people at all levels and strong interpersonal and conflict resolution skills
  • Ability to manage a multicultural team and displays leadership skills


Knowledge on basic business math and accounting skills
Strong analytical/decision making skills

Advanced Computer skills (MS office)
Train The Trainer Certificates
Hotel School Qualification
Food safety or HACCP or PIC certificate
Knowledge on local Authorities rules, regulations and guidelines


Retail Manager


To show a managerial presence in each and every store at Zanzibar Airport. The retail workforce must be trained and developed to provide exceptional levels of customer service while controlling expenses and generating sales growth.

Key Position Accountabilities

  • The job holder is accountable for, among other things, the following:
  • Manage and inspire your staff, and if necessary, take part in the recruitment and selection process. Train and develop staff by giving them opportunities to advance their careers through efficient delegation techniques, managing staff performance, and providing them with regular, honest feedback at work. You should also make sure that employment laws and applicable HR procedures are followed by carrying out tasks like giving performance reviews and handling employee disciplinary actions or grievances as directed by the operations manager.
  • Put in place fair and profitable rotas and holiday management. Verify that the proper policies and procedures are being followed while keeping an eye on staff tardiness and illness.
  • By being familiar with the customer profile and comprehending their needs, you can provide world-class service. By identifying staff training gaps and, if needed, offering advice and support on best practices, you may enable your team to provide great service.
  • To ensure world-class service, work with important stakeholders and outside vendors to implement pertinent product and customer service training that builds on already-existing knowledge of the products and service standards.
  • The primary point of contact for swiftly and professionally resolving concerns or questions for staff and customers, as well as being in charge of all sales and customer service within the shop, involves developing and maintaining connections with key customers.
  • Utilize a creative sales strategy and put sales efforts into action in accordance with promotions, the store business plan, and shop sales targets based on trending sales data and a reduction in markdown/aged stock holding.
  • Make sure stock replenishment, retail presentation, and the product display area are up to date whenever new product releases or brands appear.
  • Aid in planning and implementation of shop merchandising, and brand adjacencies, and propose effective layouts aligned with customer footfall, traffic flow, and promotions to maximize sales. Act as a point of contact between the store and head office which entails implementing any company directives, such as promotions, new arrivals, discontinued stock, new merchandise layouts, etc, and ensuring the team is kept informed of any key communication being passed down.
  • By working with the head office and local printers, you may assist in the planning and execution of advertising and promotional strategy and activities and guarantee that current and accurate visuals and promotional materials are updated.
  • Implement and oversee stock and cash management in accordance with corporate rules and procedures, and keep a close eye on the merchandise acquired from outside suppliers. Manage stocktakes as instructed by the operations manager or head office, and verify results and variations with pertinent channels to make sure internal control systems and audit standards are being followed. As needed, provide team members with training.
  • To guarantee that clients and staff are always supplied with a safe working environment, implement health and safety rules in accordance with the company’s policies and procedures.
  • Manage the upkeep and condition of all the equipment, furnishings, and fittings in the shop, and promptly report problems and potential health and safety hazards.
  • To ensure compliance with corporate standards and regulations, keep an eye on working practices and implement procedures and store operating procedures (SOPs), when necessary, such as perpetual stock counts and shop opening/closing processes.
  • By controlling costs and overheads and all other elements impacting the shop’s profitable performance, such as variable costs, stock loss, old stock, etc., you may increase sales, produce gross profit, and achieve business KPIs.
  • carry out additional tasks as directed by the line manager.

Selection Criteria


  • 2 years of retail site experience (in duty-free or liquor, at least) at the store manager level
  • two years of team-management experience
  • a track record of delivering operations and services of the highest caliber
  • powerful organizational and operational skills
  • Strong interpersonal and conflict-resolution abilities as well as the capacity to interact with individuals at all levels
  • Ability to manage a multicultural team and displays leadership skills


Strong analytical/decision-making skills

Advanced Computer skills (MS Office)

Knowledge of local authorities’ rules, regulations, and guidelines

WSET Intermediate Certificate

Spoken English




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